Sie haben es bei der Arbeit mit einer schwierigen Person zu tun. Was können Sie tun, um die Situation zu verbessern?

People are born different so they cannot be alike or think and do alike. The basic question is this case is that what's the meaning of being difficult? Once we get answers to this basic question the next question is why the person is creating difficulties? Is it due to miscommunication, unfair treatment or any other reason on part of the supervisor/organization. If this is the case a supervisor can assess his communication and ensure fairness and transparency in all matters. But if the person is consistently difficult for no reason and all sincere efforts have already gone waste, then the employee should be asked to submit a weekly plans with deadlines and the consequence of non compliance to be clearly communicated.

When dealing with a difficult person at work, the best approach is to stay calm, professional, and focused on the bigger picture. I would start by actively listening to understand their perspective, as sometimes frustration stems from feeling unheard. It's important to communicate clearly, set boundaries if needed, and avoid getting emotionally drawn into negativity. If the situation persists, I would try to find common ground and, where possible, collaborate on solutions rather than focusing on the conflict itself. If it impacts work significantly, I wouldn’t hesitate to involve a manager or HR in a constructive, solution-oriented manner.

Um fato sobre pessoas difíceis é que normalmente elas tiverem essa comportamento validado durante a vida, e entendem que ser vulnerável, gentil ou diplomático não são qualidades estimadas no ambiente de trabalho e sim fraquezas! Para a pessoa difícil, autoritarismo, postura beligerante e excesso de agressividade demonstram uma força e autoridade no ambiente de trabalho, assim, as pessoas difíceis se revestem dessa armadura a fim de passar uma impressão equivocada de capacidade, eficiência e até um ar de importância. Porém, cada vez mais o ambiente de trabalho exige dos profissionais uma postura "easy going" aquele profissional que é "fácil de lidar" mas que também mantém suas opiniões de uma forma assertiva e não agressiva.

I would rather ignore that person . We should stay focused on our job role In organisation you are getting paid for work and you are growing for yourself so just don’t entertain any negativity coming your way

Quando lidamos com pessoas, precisamos entender que cada ser humano é único e carrega consigo toda bagagem adquirida na trajetória até o momento presente. Entendendo isso podemos discernir melhor se aquelas características que a tornam uma pessoa difícil são influências do ambiente, do trabalho ou algum agente externo, ou um problema pessoal que precisa ser endereçado. É importante entendermos isso para melhor auxiliar a encontrar formas de resolver.

Pessoas difíceis geralmente possuem barreiras quando tratadas com imposições. Acredito que a forma de contornar seja buscar formas de tratativas sem embate, expondo tranquilamente os pontos de vistas, fazendo com que a opinião dela seja também importante. Assim, as barreiras serão quebradas.

Step 1: Channel your inner zen master. Breathe in. Breathe out. Imagine you’re on a beach, not in a meeting with them. Step 2: Communicate with them exclusively through interpretive dance. If nothing else, you’ll both get a good workout. Step 3: Whenever they say something annoying, respond with, “Interesting point, but have you considered the wisdom of Yoda?” Step 4: Bring a rubber chicken to meetings. Squeeze it every time things get tense. Instant comic relief! Step 5: If all else fails, just remember: coffee breaks are your best friend. And so is the mute button on Zoom.

When dealing with a difficult person at work, the key is to stay composed and approach the situation with empathy and clarity. Focus on the issue, not the individual, and try to understand their perspective without reacting emotionally. Active listening can diffuse tension and help uncover the root of the conflict. Set clear boundaries, communicate assertively—not aggressively—and document important interactions if needed. By maintaining professionalism and aiming for collaboration, you can often shift the dynamic and create a more workable relationship.

I feel trying to see things from their perspective and identify the underlying issue. This helps you avoid taking things personally and prepares you for a constructive conversation By doing so, you'll be better equipped to - Address the root cause of the conflict - Communicate effectively - Find a mutually beneficial solution

Empathy. I've noticed that these people have not reached a level of understanding due to past experiences or internal conflict. You cannot change them, but you can control how you react. Avoid getting baited into arguments where they anticipate you giving your energy. A quick "I'm sorry you feel that way, or "I know where you come from", forces validation and saves your energy.

Uma coisa que achei interessante é que lidar com pessoas difíceis no trabalho exige calma, profissionalismo e compreensão. Muitas vezes, o comportamento difícil vem de experiências passadas onde a agressividade foi valorizada. É crucial ouvir ativamente, comunicar-se claramente, estabelecer limites e buscar soluções colaborativas. Se a situação não melhorar, mesmo após esforços sinceros, pode ser necessário envolver a gerência ou o RH para uma resolução construtiva.

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To improve a difficult work situation, focus on staying calm, understanding the other person's perspective, and setting clear boundaries. Consider seeking support from a supervisor or trusted colleague. If the situation persists, explore conflict resolution techniques and try to find common ground. When faced with a difficult person, maintaining composure is crucial. Avoid reacting emotionally, as this can escalate the situation. Take deep breaths and approach the issue calmly and professionally.Try to understand the other person's perspective, even if you disagree. Truly listening can help diffuse tension and foster a more productive environment.Clearly communicate your boundaries and expectations to the difficult person.

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